Yes, you can exchange your item for either a different size or a different product, as long as the delivery destination is the Iberian Peninsula or the Balearic Islands.

Depending on the price of the new item, we will proceed as follows:

• If the new product is more expensive: We'll send you an automated email with a link to pay the price difference.
• If the new product costs less: We will automatically issue a refund for the difference once the exchange has been processed.

Important Terms:

• Geographic availability: Currently, these changes are only available in Spain (the Peninsula and the Balearic Islands) and Portugal.
• International orders: If you are located outside these areas, we cannot process exchanges directly. You will need to return the item and then place a new order for the desired size or product.
• Limit: Only one free exchange is allowed per order.

If you need a different size or would prefer a different item, the process is very simple. You get one free exchange per order. Just follow these steps:

1. Send us an email: Write to online@lunallena.es.
2. Email Subject: Enter "Order Exchange #XXXX" (replace the Xs with your order number).
3. Processing: Once processed, we will generate a shipping order for the new item and a pickup order for the item you wish to return.
4. The Exchange: When the delivery person arrives to deliver your new package, you must hand them the package containing the item you're returning at that very moment.

Important note: Make sure your package is ready and sealed when the courier arrives to speed up the process.

The deadline for requesting any changes is 15 calendar days from the date you receive your order (whether at your home or at a pickup location).

Clothing with flaws or defects

If you have received a defective item, the deadline is also 15 calendar days from the date of receipt. To resolve this, please:

1. Send an email to online@lunallena.es.
2. Please attach photos of the damage so our team can resolve the issue more quickly.

Important: Luna Llena reserves the right to refuse exchanges requested after the deadline or items that are not in the same condition as when they were delivered (with their original tags and no signs of use).

Spain (Mainland and Balearic Islands)

You will have 15 calendar days from the date you receive the order to return it; for this purpose, the start date will be the date indicated on the delivery slip.

If you wish to return the item you received, you must return it in its original packaging, unused, along with all accessories and tags, and in perfect condition. Otherwise, it cannot be exchanged or returned. 

Request a pickup from your home

Please let us know the pickup address and the time that works best for you.

Or drop off your package at a pickup location

Shipping cost: €5, to be deducted from the refund. In the case of defective items, returns are free. 

Submit your return request by sending an email to online@lunallena.es

You can also ship the package yourself to the following address: 

Carlos Osca SL/Full Moon

91-95 C/Zamora, 3rd Floor

08018 Barcelona, Spain 

Phone: +34 932 444 059

Refund to the original payment method within 7 days of receiving the package.

If you prefer, you can also return the item using any courier service that allows you to track the package so it doesn't get lost. In that case, the package must arrive at our facility within the specified timeframe, and we will refund the full amount of your order. 

The steps to follow are as follows:

1. Place the items you wish to return in the package. The garments must be in perfect condition and have their original tags attached. 
2. Go to the shipping carrier of your choice and send the return to the following address: 

Carlos Osca SL/Full Moon

91-95 C/Zamora, 3rd Floor

08018 Barcelona, Spain 

Refund to the original payment method within 7 days of receiving the package.

Option 1: Pickup arranged by us

You can request that we pick up the package from your home by emailing online@lunallena.es.

• Cost: 15 €, which will be deducted from your refund.
• Exception: If the item is defective or has a flaw, returns are completely free.

Option 2: Ship on Your Own

If you prefer, you can send us the package through the shipping carrier of your choice. In that case, please send it to the following address:

Carlos Osca SL/Full Moon

91-95 C/Zamora, 3rd Floor

08018 Barcelona, Spain 

Refund to the original payment method within 7 days of receiving the package.

For countries in the rest of Europe, you can process your return using the following options:

Option 1: GLS Pickup Location (Recommended)

You can drop off your package at any GLS convenience location.

• Processing: Click the following link to request your label: Select a GLS location.
• Cost: 15 €, to be deducted from the refund.
• Defective Items: If the return is due to a defect or flaw, there is no charge.

Option 2: Ship on Your Own

If you prefer to use another shipping company, you can send the package to our offices:

Carlos Osca SL/Full Moon

91-95 C/Zamora, 3rd Floor

08018 Barcelona, Spain 

Refund Information

Once we receive the item at our warehouse and verify that it is in perfect condition, we will issue a refund to the original payment method within 7 days.

For orders placed from other countries, the customer must arrange for the return shipment at their own expense.

Please follow these instructions:

1. Shipping Address

Send the package via the shipping carrier of your choice to the following address:

Carlos Osca SL/Full Moon

91-95 C/Zamora, 3rd Floor

08018 Barcelona, Spain 

2. Customs fees and taxes

It is very important to note that any customs fees, duties, or local taxes resulting from importation into Spain are the sole responsibility of the customer.

3. Refund

Once we receive and verify the condition of the items, we will process the refund to the original payment method within 7 business days.

FREE shipping on orders of €30 or more. (Mainland Spain and the Balearic Islands).

Orders are generally processed within 24–48 hours on business days, excluding holidays and during peak seasonal periods.Once the package leaves our warehouse (Barcelona, Spain), the customer will receive an email or text message from the shipping company with the tracking number.

Estimated delivery times:

• Shipping cost: 6€.
• Free shipping on orders over €30.
• Estimated delivery time: 24–48 business hours from shipment.

FREE shipping on orders of 100€ or more.

Orders are generally processed within 24–48 hours on business days, excluding holidays and during peak seasonal periods.Once the package leaves our warehouse (Barcelona, Spain), the customer will receive an email or text message from the shipping company with the tracking number.

• Shipping cost: 15€.
• Free shipping on orders over 100€.
• Estimated delivery time: 3–5 business days from shipment.

Import duties and taxes are determined by the customs agency and are the responsibility of the buyer.

FREE shipping on orders of €120 or more.

Orders are generally processed within 24–48 hours on business days, excluding holidays and during peak seasonal periods.Once the package leaves our warehouse (Barcelona, Spain), the customer will receive an email or text message from the shipping company with the tracking number.

• Shipping cost: 20€.
• Free shipping on orders over €120.
• Estimated delivery time: 3–5 business days from shipment, depending on the destination. Deliveries to the United Kingdom may take longer.

Import duties and taxes are determined by the customs agency and are the responsibility of the buyer.

Orders are generally processed within 24–48 hours on business days, excluding holidays and during peak seasonal periods.Once the package leaves our warehouse (Barcelona, Spain), the customer will receive an email or text message from the shipping company with the tracking number.

• Shipping cost: 70€.
• Delivery time will depend on the destination country.

Import duties and taxes are determined by the customs agency and are the responsibility of the buyer.

All international buyers are responsible for import duties and taxes, which are determined by the customs agency in the destination country. If the customer refuses the order or refuses to pay the duties and taxes, shipping and additional fees will be deducted from the refund. We are not responsible for customs delays, and transit times provided by the shipping carrier are not necessarily guaranteed. Once an order has been shipped, we cannot redirect the package.

We suggest you check our website to stay up to date on all the latest news and the availability of our products.

If the size of the item you're interested in is out of stock, but there's a"Notify me when available" option, you can provide us with your email address, and we'll let you know if it becomes available again in the coming days. This process is not the same as placing a reservation.

For some items, we may display a message indicating thatonly a few unitsare available in certain sizes. If any of them catch your eye, we encourage you to buy them so you don't miss out.

Please note that items in yourcartare not reserved. If your cart includes items that are no longer available, we'll let you know so you can remove them and complete your purchase of the remaining items.

On each product page, you'll find our suggestions forcompleting your lookorsimilar productsthat might interest you.

We offer sizes ranging from XS to XL.

On each product page, you'll find the size chart.

Not sure about your size? Write to us! We'd be happy to help you.

Contact one of our experts by sending an email to online@lunallena.es, and they will provide you with personalized advice.

We want to make your online shopping experience as easy as possible, which is why we offer a variety of payment methods so you can choose how to complete your LUNA LLENA order the way you want.

• Visa
• MasterCard
• American Express
• UnionPay
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• seQura

During the checkout process, the system will automatically display all the payment options available in your country.

We take your security very seriously, so your information is always safe with us. Additionally, to protect you from fraud, please remember that all credit and debit cardholders are subject to validation and authorization by both us and the card issuer. Therefore, for security reasons,we reserve the right to request additional information when necessary. Failure to provide this information if requested by our team may result in the cancellation of your order.

In addition to traditional payment methods, such as Visa and Mastercard, and online payment options like Google Pay, we also offer you the option to pay for your order in installments!

BUY NOW AND PAY LATER WITHSEQURA.

Split your purchase into 3 interest-free payments: the first at the time of purchase, and the next two every 30 days.

It's fast, secure, and has no hidden fees. seQura lets you enjoy your products now and pay for them flexibly. All you need is a valid debit or credit card.

When you select seQura at checkout, you’ll immediately see your payment dates. Plus, you’ll receive notifications and reminders before each due date. If you need more time, you can manage your payments on the seQura website. Perfect for planning your expenses without any surprises. Make shopping easier with seQura!